Thursday June 29 , 2017
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Jannus Economic Opportunities

Hotline Backup Phone Room Supervisor



Job Description


) JOB POSTING
 
JOB TITLE: Hotline Backup Phone Room Supervisor
PROJECT: Idaho Suicide Prevention Hotline
LOCATION: 1607 W Jefferson, Boise, ID
STATUS/HOURS: Full Time _X Part Time _<14_ Hours/week (weekend and
overnight availability required)
35 % FTE
FLSA STATUS: Exempt _X_ Non-Exempt
PAY: $18.00 per hour
REPORTS TO: Program Director
POSTING DATES: Jun 13 thru Jun 20, 2017

POSITION SUMMARY:
The Hotline Phone Room Supervisor is responsible for clinical decision-making, supervising
volunteers in the phone room and professional consultation during assigned shifts. The Hotline Phone
Room Supervisor will ensure the provision of consistent, quality, service by the Idaho Suicide
Prevention Hotline (ISPH) as Volunteer Phone Workers handle both incoming crisis calls and followup outcalls with persons in suicidal or other crises, and contribute to a phone room atmosphere that
is professional, congenial and respectful, while adhering to ISPH policies, procedures and
accreditation standards.
Backup/On Call Phone Room Supervisors will fill in for other supervisors for short (single shift) or
longer periods of time (shifts for a week) with short or longer notice. The Hotline operates 24 hours
per day, 7 days per week. Backup supervisors may be asked to fill in for any shift on any day of the
week, especially weekends (Friday, Saturday, Sunday) and overnight.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
?h Fill in for regularly scheduled hotline phone room supervisors.
?h Responsible for supervision of volunteers handling of crisis calls, assessing for risk of harm,
mental illness and ensuring that best clinical intervention practices are implemented
adhering to ISPH policies, procedures and accreditation standards.

?h Provide coaching, support and ongoing training and education to volunteer phone workers as
needed.

?h Ensure that the phone room atmosphere is consistent with delivery of compassionate, respectful
and professional services.

?h Provides professional consultation to callers on the business line regarding access to the mental
health system, crisis intervention, suicide intervention and other mental health topics as needed.

?h Monitors ISPH social media account for suicidal content while on shift.
?h Upon implementation, supervises planned future online crisis text/chat volunteers as needed.
?h Collaborates with other Jannus programs to capitalize on opportunities for better resources
utilization and service provision.

?h Ensure that all calls are documented accurately and completely.
?h Review all call reports generated by volunteers on your shift for quality assurance.
?h Answer hotline calls as needed including occasional backup of volunteers if needed.
?h Upon implementation, supervises planned future online crisis text/ chat volunteers as needed.
?h Collaborates with the Hotline Volunteer Coordinator and Program Director to ensure quality crisis
intervention service is provided through well trained available volunteers.
?h Successfully complete a 2-day Applied Suicide Intervention Skill Training (ASIST) when available.
?h Attend monthly staff meetings.
?h Must be available and willing to work overnight and weekend shifts.
OTHER DUTIES AND RESPONSIBILITIES:
?h Assist with support activities related to furthering the mission of ISPH during low call volume periods
on shift.

?h May be asked to develop and present training on assigned topics to fellow Phone Room Supervisors,
Phone Room Volunteers and other staff.

QUALIFICATION REQUIREMENTS:
?h Strong interpersonal and clinical skills in a mental health setting.
?h Ability to multi-task in a fast-paced environment.
?h Demonstrated experience in working productively with other providers and community
organizations.

?h Prefer knowledge of mental health and human services system in Idaho.
?h Ability to supervise and work effectively with volunteers.
?h Availability to accept day, weekend or night time shifts with short or longer term notice;
?h Supervisory experience preferred.
?h Experience with use of data base documentation systems and a variety of software systems preferred.
?h Ability to follow established processes and procedures in the delivery of services.
?h Ability to pass a criminal history background check.
EDUCATION:
Master’s degree in counseling or social work preferred or bachelors in social work or social science plus
two years supervised experience working with chronically mentally ill individuals or equivalent.

PHYSICAL REQUIREMENTS:
Must be able to tolerate varied weather conditions when traveling to conferences and meetings.
Sitting, driving, repeated hand and wrist motions (for use or computers, phones, and other office
equipment) are required. Must be able to lift 30 pounds.

TO APPLY:
Complete the Jannus, Inc. Employment Application (attached) or available at www.jannus.org and
send with your resume to
info@jannus.org. Or fax to 208.331.0267 or mail or deliver to 1607 W
Jefferson St., Boise, ID 83702.

Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential duties of this job.

Jannus, Inc. is an Affirmative Action / Equal Employment Opportunity Employer
Jannus, Inc. shall abide by the requirements of 41 CFR sections 60-1.4(a)(7), 60-300.5(a) and (d), 60-741.5(a) and (d), and 29
C.F.R. Part 471, Appendix A to Subpart A, if applicable. These regulations prohibit discrimination against qualified individuals
including on the basis of race, color, religion, age, gender, pregnancy, national origin, mental or physical disability, genetic
information, sexual orientation or gender identity, veteran status or disability, military status, or any status protected by federal,
state or local law and require affirmative action by covered prime contractors and subcontractors to employ and advance in
employment women, minorities, qualified protected veterans, and individuals with disabilities


Contact Information

Business Name: Jannus Economic Opportunities
City/State/Zip: Nampa, ID 83387
Local Phone: (208) 336-5533
Email: gbessire@jannus.org

Other Postings:

Contact Us - Contactenos

Idaho Hispanic Chamber of Commerce
315 Stampede Dr
Nampa, ID 83686
info@idahohcc.org
(208) 323-1337

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